This has been one of the worst customer service experiences I’ve ever dealt with.
I ordered the double 300‑lb bike rack, and the box showed up looking like it had been drop‑kicked across the country — giant hole, missing parts, completely unusable.
I’ve been trying to reach customer service for over 3 week. No replies. No calls. No emails. Nothing. It’s like this company disappears the second they get your money.
So here’s the reality:
If anything goes wrong with your order, you’re on your own. No support. No replacement parts. No accountability. Just a broken product and a company that pretends you don’t exist.
I’m returning this mess to FedEx, denying the delivery, and filing a claim with my bank because clearly this company has zero interest in fixing their own screw‑ups.
If you’re thinking about buying from them, don’t. Unless you enjoy wasting money and ending up with a pile of aluminum junk you can’t even use.
Stay far away. I’m posting this so nobody else gets burned the way I did!
Ordered the 200 lb bike rack and the lock to go with it and never received the lock. Also the ramp was welded crooked and very loose with the pin in. Sent at least 10 e-mails and still no response.
I do like the product, however after only a few uses, 2 of the plastic clamps on the wheel straps came loose while hauling my e-bikes. I have tried to contact them 4 times and no one has reached out to me. All I want is replacement parts for the bike rack and I would be happy to change my review.
The investment we made on the 3 bike rack changed our summer. Ee can now SAFELY and easily go on bike rides in areas we didn't before. Great product, great value, 100% recommended.
Don't buy this rack or from this company, I've reached out to the support email address and have only received 1 response where they asked for support on ordering the rack. They were provided with the Order Number (OF#22260) and the FedEx tracking number for this order. I've heard nothing back from them since. I've sent them several follow up emails with no response from them.
This evening I had to use this rack to take my wife's e bike in for a new break line. The rear wheel strap wouldn't lock in place, and I was forced to secure the bike using a ratchet strap to keep if from falling off in transit.
See attached photos
Rock solid rack. Bike does not move. Love the ramp. Can’t recommend enough.
I bought this rack to use with two 70 pound ebikes. Those are too heavy for me to lift so the ramp is extra helpful (even if a bit flimsy.) I didn't realize the hitch pin wouldn't lock so I had to go back and buy that before our trip out of state. The pedals get in the way of the bars that clamp on so you have to take them off each time which is a bit annoying. All in all though, it worked great. The tilt feature is really easy to use when no bikes are attached and when down it even works for my side opening RAV4 door. I would never be able to tilt it with bikes on though so we had to reach from the backseat to the back when bikes are on. This rack is really a two person job for attaching to the car, and loading and unloading bikes. I did it all by myself (60 yr old woman) but it was way easier when I had help. I would definetly recommend.
Bought this and it doesn't work with my jeep. I immediately contacted support (the email they have on their page) because they DON'T HAVE A NUMBER. WTH. I never received a response. After about 10 emails and nothing. I contacted BBB to complain - yes i became a Karen. Finally got a response from some guy that told me to ship it back to A HOME ADDRESS IT LOOKS LIKE. I asked for a shipping label and was ghosted AGAIN!!!!!!!!!!!!!! DON'T WORK WITH THIS COMPANY. There's the guy who told me to mail it to this address. smfh
I have been contacting customer support for the last 2 weeks. They are terrible about getting back to me. They are doing all kinds of ghosting me. The quality of the bike rack is very good. I am missing the ramp and two support bolts.i sure didn't know it was that hard to get someone to reply.
Based on my satisfaction with the single bike hitch rack purchased a year ago, I just bough the 2 bike version. Order #28428. I am also pleased with this unit but am very disappointed in the lack of response from customer service. I have send 3 different emails without having any response. I was in a minor accident and damaged the rear vertical bar on the 2 bike unit. I need to order a replacement bar. When I tried to order the part, my credit card was charged $65.25 without knowing what I am trying to order. Order #29852. I would like someone to follow up via email or phone so I can order the replacement part. I currently cannot use the rack for 2 bikes in this condition. Attached are photos of the damaged vertical bar. My phone # is [****].
Thank you.
The box came damaged and it is too heavy for me to use. i asked for refund and no refund 2 weeks later and still waiting.
It’s the perfect size and sturdiness for my e-bike and was very easy to assemble. The only difficult part was installing the screw lock. It would be helpful to specify which socket size works with that screw for use with an electric drill, since using a hand wrench takes a long time.
I ordered the bike rack on June 5th, it was shipped in three separate packages. 1 package arrived June 12th, another on June 15th, however I never received my 3rd package. Since you cannot call this supplier, I had emailed them several times about this. I finally received an email from the saying all packages were delivered, which was not true, and I proved it to them. They never replied back to resolve this issue, so I filed a dispute with my credit card company. Do not do business with this company, buyer beware! Below is the shipment I never received.
This rack is easy to assemble. It folds up when not in use. It is lightweight and easy to install on the vehicle. We love the tilt down feature giving us access into the back of our suv. It is, however, a bit heavy to lift back up into place when loaded with the bikes. The rack seems very solid and doesn’t allow the bikes to move around. We would definitely recommend this rack!
I purchased this rack to allow for easy transporting of my two Lectric XP4 e-bikes. I'm pretty satisfied with it so far. It was easy enough to assemble, and the rack seems very sturdy. The bikes are easy to load onto the rack using the ramp, and the bikes are very secure.
Assembly was pretty easy, although some of the directions are not very clear. The rack is very sturdy, does not rattle while driving and very securely holds my e-bike. Adjustments are easily made and straps are quick and easy to secure the bike. The ramp makes loading a breeze even for a septuagenarian like me. The purchase price was also reasonable.
We purchased the 2-BIKE HITCH E-BIKE RACK (fat tire, easy fold and tilt, heavy-duty with ramp), and it’s been a solid upgrade for hauling heavier bikes without the usual hassle. We used it on our RV and it worked perfectly. We researched a lot of models and decided on this one due to price and build.
The rack feels genuinely heavy-duty, not flimsy or “budget hitch accessory” light. Once mounted, there’s very little wobble, even with two bikes loaded. The fat-tire compatibility is also a big deal—it actually fits wider tires without forcing straps or awkward adjustments.
Setup takes a bit of patience the first time, but once it’s on the vehicle, it’s very user-friendly. Strapping the bikes is straightforward, and the system feels designed with heavier e-bikes in mind rather than being an afterthought.
Overall, it’s a dependable, practical rack that does exactly what it claims: makes transporting two heavy e-bikes easier, safer, and less stressful. If you’re regularly moving fat-tire or electric bikes, this kind of setup is a noticeable quality-of-life upgrade
We recently got 2 e-bikes to bring on our RV travels, and this bike rack has held up great so far. Our bikes are pretty heavy but this rack is high quality and doesn't even budge under them. We have towed our RV with the rack and bikes on the back and no issues! Really love the ramp feature and it is very secure at several points for our bikes that we love. Would recommend!
I rarely leave reviews, but this bike rack deserves one.
I was able to load two Aventon Adventure 3 e-bikes without a single issue. These are heavy bikes, and this rack handled them with ease. The loading ramp is sturdy, well-designed, and makes getting the bikes on and off simple, even when working alone.
The overall construction is impressive. The steel feels solid, the welds are clean, and all of the hardware and bolts inspire confidence. Once the bikes are secured, there is no movement, even while driving on rough roads.
What surprised me most was the value. I see bike racks selling for $800 or more, and honestly, this rack outperforms the premium models I've looked at. It has the strength, stability, and build quality you would expect from a much more expensive product.
If you're carrying heavy e-bikes and want a rack that is easy to use, extremely sturdy, and built to last, I highly recommend this one. I couldn't be happier with the purchase!!
Just received my ramp. Only took three day Only took 3 days to get here.
Very good Only took 3 days to get here.
Very good quality Only took 3 days to get here.
Very good quality.
I replaced my old e-bike hitch with this newer model primarily because I liked that it had a ramp for the heavier e-bikes. My only complaint is that it is heavy to lift on and off of my car.
Strong, secure, lightweight. The ramp is an awesome feature!
This bike rack is well built. Went together well and very pleased with it
The instructions were not very clear about half way through. I was able to figure it out but it was frustrating. Overall, love the rack. Carried both our 56 lb bikes no problem. Love the ramp and the vertical poles for the top clamps are both on the outside of the bikes making for easy loading and securing.
