FAQs
Ordering
What payment methods do you accept?
What payment methods do you accept?
At OutfitR, we accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also offer convenient payment options for secure transactions, such as PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, and Venmo.
Will I be charged sales tax?
Will I be charged sales tax?
Yes, we'll be collecting sales tax on all orders, including state and local taxes where applicable. You can check out the specific tax amount on the checkout page before completing your purchase.
Why I was charged more than the selling price?
Why I was charged more than the selling price?
You can see the detailed order summary on the checkout page. If you see the billing is more than the selling price, pls note the sales tax will also be automatically calculated based on your local policy.
Shipping
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online through our carrier's website. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team for assistance.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping times may vary depending on your location and the specific product you've ordered. In general, most orders are processed and shipped within 1 business days. Once shipped, you can expect delivery within 5 business days for standard shipping. For expedited shipping options, it normally takes 3 business days to be delivered.
Returns and Refunds
How do I return a product?
How do I return a product?
We want you to be completely satisfied with your purchase from OutfitR. If for any reason you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition, with all tags and packaging intact. Please note that return shipping fees may apply, unless the return is due to a defect or error on our part.
Here for further refund policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect the returned item, we will issue a full refund to your original payment method. Please allow 3-5 business days for the refund to be processed.