FAQs

Ordering

What payment methods do you accept?

At OutfitR, we accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also offer convenient payment options for secure transactions, such as PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, and Venmo.

Will I be charged sales tax?

Yes, we'll be collecting sales tax on all orders, including state and local taxes where applicable. You can check out the specific tax amount on the checkout page before completing your purchase.

Why I was charged more than the selling price?

You can see the detailed order summary on the checkout page. If you see the billing is more than the selling price, pls note the sales tax will also be automatically calculated based on your local policy.

Shipping

 How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online through our carrier's website. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team for assistance.

How long will it take to receive my order?

Please allow 1–2 business days for your order to be processed and shipped, unless the product page shows a longer shipping timeframe. Once shipped, standard shipping typically takes 5–7 business days and expedited shipping typically takes 3–5 business days. These are estimates, not guaranteed delivery dates.

See our shipping policy for details.

Returns and Refunds

How do I return a product?

Email support@outfitrer.com before sending anything back. Do not return an item without our written return authorization.

Unopened items: contact us within 3 calendar days of confirmed delivery. 35% of the purchase price and a $35 return-label fee are deducted.

Opened, installed, or used items: the maximum refund is 50% of the purchase price, and a separate $35 return-label fee is deducted.

Original and expedited shipping charges are non-refundable. Items that arrive damaged, defective, or with missing parts, or incorrect items we sent, are handled at no cost.

Here for further refund policy.

How long will it take to receive my refund?

Refunds are issued after an eligible return is received and inspected. Warehouse inspection normally takes about 7 business days after the return is delivered. Approved refunds are normally submitted to your original payment method within 5–7 business days after inspection. Your bank may need additional time to post the refund.